Shipping policy

Processing times Orders are processed within 1 to 3 business days after receipt of payment. Orders placed on weekends or public holidays are processed on the next business day.

Shipping methods and delivery times We offer the following delivery options:

• Standard delivery (Colissimo / La Poste): 3 to 5 business days
• Express delivery: 1 to 2 business days
• Pickup point collection: 3 to 5 business days

The times indicated are estimates and may vary in case of high demand or exceptional circumstances.

Order tracking A tracking number will be sent to you by email as soon as your order is shipped.

International shipping We deliver to countries within the European Union. Additional customs fees or taxes may apply depending on the destination country — these fees are the responsibility of the recipient.

Damaged products on delivery If your package arrives damaged, please contact us within 48 hours of receipt with photos of the package and the product. We will find a solution quickly.

Contact For any questions regarding your delivery: contact@mysugarboard.com